Question 1

What is required to confirm my cleaning appointment?

Accepted Answer

A 50% deposit is required upfront to reserve your date and time. This fee is non-refundable but will be deducted from the total upon completion.

Question 2

Can I reschedule or cancel my appointment?

Accepted Answer

Yes, we ask for at least 48 hours' notice to reschedule or cancel without charges. Less notice may result in full charges.

Question 3

What happens if I am locked out on the scheduled day?

Accepted Answer

If we cannot access your home after 20 minutes of arrival, the service will be skipped and charged in full.

Question 4

Are there any restrictions on what can be cleaned?

Accepted Answer

We cannot clean areas with bodily fluids, mold, or where smoking has occurred. Heavy items over 35 pounds cannot be moved by our staff.

Question 5

What if I am unsatisfied with the cleaning?

Accepted Answer

Contact us within 24 hours. We offer a satisfaction guarantee and will rectify any issues at no extra cost.

Question 6

Does Live in Comfort Cleaning serve specific areas?

Accepted Answer

Yes, we provide services in Collingwood, Wasaga Beach, Thornbury, The Blue Mountains, and Clearview.

Terms of Service for Live In Comfort Cleaning

Features